Support &
Billing
Manage your subscription, billing, and account settings directly from your dashboard. Most tasks can be done instantly — no waiting on hold.
Manage Your Account
Log in to your account dashboard to handle these directly:
Subscription & Billing
- View plan and billing history
- Upgrade or downgrade
- Update payment methods
- Cancel subscription
Login & Security
- Connect login methods (Google, Apple, Facebook, LinkedIn, X, Phone)
- Change password
- View active sessions
Data & Privacy
- Download your data
- Delete your account
- Manage communication preferences
Common Questions
Billing & Subscription
How do I cancel?
Log in → Account Settings → Billing → Cancel Subscription. Your access continues until the end of your current billing period. No refunds are provided for the remaining time.
When will I be charged?
Subscriptions renew automatically on your billing date. You can view your next billing date in Account Settings → Billing.
Can I get a refund?
All subscription fees are non-refundable. We do not offer refunds for any reason, including unused time, dissatisfaction, accidental renewals, or cancellations. Please cancel before your renewal date to avoid future charges. See our Terms of Service for complete details.
How do I update my payment method?
Log in → Account Settings → Billing → Update Payment Method.
What happens if my payment fails?
We'll retry the charge and notify you by email. Your access may be suspended until payment is successful. Please ensure your payment information is current.
I was charged after I thought I cancelled.
If you didn't receive a cancellation confirmation email, your cancellation may not have been processed. Contact us with any documentation, and we'll investigate.
Login & Authentication
How do I add or remove a login method?
Log in → Account Settings → Login Methods. You can connect Google, Apple, Facebook, LinkedIn, X, or Phone/WhatsApp. You must keep at least one active login method.
I can't log in with Google/Apple/Facebook/etc.
First, verify the issue isn't with the provider — try logging into their own service, check for outages, and ensure you're using the same account you originally connected. If the provider is working but you still can't access Social9, contact us.
I lost access to my login method.
If you have another login method connected, use that to access your account and update your settings. If you're locked out entirely, contact us with your account email and we'll help verify your identity.
How do I disconnect a social login?
Log in → Account Settings → Login Methods → Disconnect. Note: You must have at least one active login method.
Account & Data
How do I delete my account?
Log in → Account Settings → Delete Account. This will cancel any active subscription and schedule your data for deletion per our Privacy Policy.
How do I download my data?
Log in → Account Settings → Privacy → Download My Data. We'll prepare your data and email you when it's ready.
How do I exercise my privacy rights (GDPR, CCPA)?
You can manage most privacy settings directly in your account. For specific requests (access, deletion, correction), email support@social9.com with "Privacy Request" in the subject line.
Service & Features
The service isn't working / I'm getting errors.
Try refreshing the page, clearing your browser cache, or using a different browser. If using a social login, verify the provider isn't experiencing issues. If problems persist, contact us with details about the error.
Are there usage limits?
Yes, each plan has specific usage limits. View your current usage in Account Settings. If you need more, consider upgrading your plan.
Still Need Help?
If you couldn't resolve your issue through your account dashboard or the FAQ above, email us:
support@social9.comPlease note:
- Email support only — no phone or live chat
- Response time: 2-5 business days
- Include your account email and issue details
- For privacy requests: privacy@social9.com
For complete details on our policies, review our Terms of Service and Privacy Policy.